At Verisola Inc, we value your satisfaction and are committed to delivering high-quality durable medical equipment with dependable service. We understand that in some cases, returns or refunds may be necessary. This policy outlines the conditions under which items may be returned and how refund requests are handled.
Please review this information carefully before making a purchase. If you have any questions, reach out to us at team@verisola.com or call 945-293-3746.
1. Items Eligible for Return
Because of strict hygiene standards and healthcare regulations, only certain products may be returned. Items are generally accepted for return if:
The product is unused, unopened, and still in its original packaging.
The request is made within 30 days of receiving the order.
The item was incorrectly shipped, arrived damaged, or is defective.
The item is not customized or specially manufactured for the buyer.
For safety reasons, we cannot accept returns on opened, used, or assembled items unless they are defective. Additionally, the following items are considered non-returnable unless they are faulty:
Mattresses, bedding accessories, or seat cushions
Personal or hygiene products such as incontinence items
Opened CPAP masks or oxygen-related equipment
Bathroom aids (e.g., raised toilet seats, commodes)
Customized mobility or orthopedic devices
2. How to Submit a Return Request
To begin the return process, please contact our support team by phone at (800) 484-3834 or via email at (email will be here) within the allowable return period. You will need to provide:
Your order number
A brief explanation of the return reason
Photos showing any damage or product defect (if applicable)
Confirmation that the item is in original, unused condition
If your return request is approved, we will send you instructions, including a Return Merchandise Authorization (RMA) number and return shipping address. Items sent back without an RMA may be declined or returned to you at your expense.
3. Restocking Policy
Returns not related to errors or defects may incur a restocking fee of up to 20% depending on the product. This fee covers inspection, repackaging, and processing costs and will be deducted from your total refund.
Some states prohibit restocking fees; in such cases, applicable laws will prevail.
4. Return Shipping Responsibility
If your return is not the result of our error, you will be responsible for the cost of return shipping. It is your responsibility to ensure the product is safely packaged to prevent damage in transit.
We strongly recommend using a traceable shipping method and purchasing insurance. We are not liable for lost or damaged return shipments.
5. Refund Timeline
Refunds will be processed using your original payment method after we receive and inspect the returned item. Please allow up to 14 days for your refund to appear after approval.
Original shipping charges are non-refundable, except in cases of defective products or incorrect shipments.
6. Order Cancellations
If you need to cancel an order, please contact us as soon as possible. Orders that have not shipped can usually be canceled without penalty. Once the product has shipped, the order is subject to our return policy. Please note that custom-built or special-order items may not be eligible for cancellation once processing has begun.
7. Warranties and Repairs
Some equipment may be protected under a manufacturer’s warranty. Warranty terms vary by product and manufacturer. If you believe your item is faulty and still covered, contact us, and we will guide you through the warranty support process.
8. Contact Information
If you have questions about a return, refund, or warranty issue, you can reach us using the contact information below:
Verisola Inc
2500 Wilcrest Dr, STE 300 Office 35
Houston, TX 77042
Phone: 945-293-3746
Email: team@verisola.com
Business Hours: Monday – Friday, 9 AM to 5 PM CST
Please note that this policy is subject to change without prior notice. The most recent version will always be available on our website.