At Verisola Inc, we are committed to protecting your privacy and ensuring the security of the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share your personal data when you interact with our business, whether online through our website, by phone, in person, or while using our durable medical equipment and related services.
Please read this policy carefully. If you have any questions, contact us at team@verisola.com or call 945-293-3746.
Information We Collect
We collect personal information necessary to provide our products and services, comply with legal and regulatory requirements, and improve your overall experience with us. This may include your name, address, email, phone number, date of birth, and gender where relevant. We may also collect insurance details, policy numbers, or Social Security numbers when required for processing claims or fulfilling Medicare/Medicaid obligations. Health-related information related to equipment usage and necessity may be collected to coordinate care or meet prescription requirements. We may also gather contact information for your physician or healthcare provider.
Payment and billing information such as your billing address, credit card details, or bank account information may be collected to complete your purchase or process refunds.
When you visit our website, we may collect technical information such as your IP address, browser type, device type, and your usage activity on the site. This helps us analyze trends and optimize the performance of our online services.
How We Use Your Information
We use the information we collect to process orders and deliver medical equipment and supplies. It allows us to verify insurance coverage, submit claims, and obtain prior authorizations. We may also coordinate with your healthcare provider to ensure your medical equipment is prescribed, approved, and delivered according to your treatment plan.
Your information helps us comply with federal and state healthcare regulations and to complete billing or reimbursement activities. We also use your information to send appointment reminders, service notifications, satisfaction surveys, or updates about your order.
We may use your data internally to analyze and improve the functionality of our website, our products, and our services. We will not use your personal health information for marketing purposes without your express written consent.
How We Share Your Information
Your personal information may be shared with insurance providers when necessary to obtain reimbursement or prior authorization. We may also disclose relevant data to your healthcare provider for care coordination or prescription fulfillment. If needed, we share information with business associates that perform services on our behalf, such as billing companies, shipping vendors, and electronic health record platforms. These business associates are contractually obligated to maintain the privacy and security of your information.
We may be legally required to share information with government agencies, such as Medicare, the Department of Health and Human Services, or the FDA, particularly during audits, investigations, or product recalls.
Your information may also be shared with courts, attorneys, or law enforcement when responding to subpoenas, court orders, or in compliance with other legal obligations. We do not sell, lease, or rent your personal information to any third parties.
Your Rights and Choices
You may have the right to access the personal information we hold about you and to request a copy of your medical or billing records. If you believe any of your information is inaccurate or incomplete, you can request that it be corrected.
You may request that we restrict the use or disclosure of certain information for treatment, payment, or operational purposes. You may also ask that we limit how your information is shared with family members or caregivers involved in your care. While we will consider all reasonable requests, we may not be able to comply with every restriction, particularly if it impacts our ability to provide services or comply with the law.
You can request that we contact you through alternative communication methods or at a different address if you prefer more privacy. For example, you may request that we call you at home instead of at work. We will accommodate reasonable requests.
If you believe there is an error in your records or information, you may request an amendment. If we deny your request, you have the right to submit a written statement of disagreement, and we may respond with our own written rebuttal.
You may also request a record of certain disclosures we’ve made of your information. This applies to disclosures not related to treatment, payment, or healthcare operations. The first report you request within a 12-month period will be provided at no charge. We may charge a fee for additional requests.
You have the right to request a paper copy of this Privacy Policy at any time, even if you have already received it electronically.
Data Security
We use a combination of administrative, technical, and physical safeguards to protect your personal data. These include encryption protocols, secure servers, access controls, password protection, and regular staff training on privacy practices. While we do our best to protect your information, no method of data transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain your personal and health information only as long as necessary to fulfill the purposes for which it was collected, or to meet legal, regulatory, or insurance requirements. In most cases, we retain health records for a minimum of seven years or longer, depending on state or federal law.
Cookies and Tracking Technologies
Our website may use cookies or similar technologies to enhance user experience, track session data, and analyze website performance. Cookies help us understand visitor behavior, remember preferences, and tailor our content accordingly. You can choose to disable cookies in your browser settings, but doing so may limit some website functionality.
Children’s Privacy
We do not knowingly collect information from children under the age of 13. Our products and services are intended for adults or authorized guardians. If we learn that a child has submitted personal information to us without appropriate consent, we will delete it as soon as possible.
Third-Party Websites
Our website may contain links to third-party sites that are not controlled by us. We are not responsible for the content, security, or privacy practices of those external websites. Please review their individual privacy policies if you choose to visit them.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our operations, legal requirements, or technology. We encourage you to review this policy regularly.